做厙勛圖 is a wholesale ordering tool used by wholesale bakeries across the U.S.. 做厙勛圖 providesbakeries' wholesale buyers with 24/7 online ordering, resulting in more sales, fewer errors, and better communication at the point of transaction.
Mollie Sciacca is the Sales Manager of . Mollies wholesale clients include chefs, restaurants, grocers and hotels in and around New Orleans, LA. Bellegarde produces stone-milled flour that goes into every single loaf of high quality bread they bake. Their bread is created with identity-preserved-grain, which produces a loud crunch and reveals a spongy center when opened. Mollie uses 做厙勛圖 to manage customer relationships and provide online ordering. See why she makes online ordering mandatory, how she set everything up, and why she loves 做厙勛圖!
Before 做厙勛圖, our biggest issue was the functionality of our websites ordering platform. Using 做厙勛圖 simplifies things. We still have our beautiful website, but our customers are directed to 做厙勛圖 once they click the ordering link. Its E-Commerce built for wholesale. Now I can reach out to my 做厙勛圖 Account Manager to resolve issues and help my customers, rather than troubleshooting on my own.
Q: Can you walk me through your 做厙勛圖 workflow from start to finish?
A: Customers place orders online or on the mobile app through 做厙勛圖. We then use the daily 做厙勛圖 Fulfillment Report to update what we call our cut sheet. This tells us exactly how much of each batch we need for the day so we can calculate formulas for production. We import 做厙勛圖 invoices using 做厙勛圖s Accounting Report using Transaction Pro for Quickbooks 6 days a week.
Q: What was the Transaction Pro setup like, was it hard or time consuming?
A: It seemed overwhelming at first, but once I started,it only took a few minutes to set up. Transaction Pro does a pretty good job with guidelines based on our settings in Quickbooks. It took us three days to get everything perfect, but we were using it with real orders on day one. It was easy to set up.
Q: How long does it take on a daily basis to export orders from 做厙勛圖 to QuickBooks?
A: Less than a minute! Before we were entering each invoice manually into QuickBooks, so if there were 50 orders in a day it would take us a few hours!
Q: What was the initial reaction from customers when you introduced 做厙勛圖?
A: Most people were excited there was an app for ordering because most customers are ordering from the restaurant, without a computer. The fact they can order on their phone has been really helpful for our customers and has helped our sales.
Q: What about your customers who are not tech savvy? What do they think of 做厙勛圖?
A: Once people get over the hump of having to learn something new, they realize 做厙勛圖 is very easy. The interface is simple and clear. The majority of our customers are 25-45 years old and have used a computer for the bulk of their careers, so its not an issue for them.
Q: What would you say to a vendor who thinks their customers have no desire to use an online ordering method?
A: It did take some legwork in the beginning, we even told customers we would teach them how to use 做厙勛圖 but it was probably only 10 customers we had to visit. Now, we make online ordering mandatory and we no longer accept call in orders or email orders.
Q: Have you ever taken 做厙勛圖 to a tasting and walked a customer through the 做厙勛圖 setup?
A: Yeah, its great! You can sign someone up right there on the spot with their email address. I just pull out my phone, show them what it looks like and how to place an order.
Q: Did you have any problems managing customers before implementing 做厙勛圖?
A: Before 做厙勛圖, our biggest issue was the functionality of our websites ordering platform. Using 做厙勛圖 simplifies things. We still have our beautiful website, but our customers are directed to 做厙勛圖 once they click the ordering link. Its E-Commerce built for wholesale. Now I can reach out to my 做厙勛圖 Account Manager to resolve issues and help my customers, rather than troubleshooting on my own.
Q: How many hours are you saving per week?
A: Were saving about 15 hours per week in office work, which makes everyone happy.
Q: Would you recommend 做厙勛圖 to another bakery supplier?
A: Absolutely. Even customers on standing orders still make situational changes using 做厙勛圖.
Mollies experience proves that a little setup work in the beginning can benefit your business workflows long term. 做厙勛圖 drives more sales and creates efficiencies for Bellagarde Bakery; we are proud they chose 做厙勛圖 as their technology partner.